Q: Where is First and Last located?

We're a distributed team with operational headquarters in Southwest Missouri (USA). We work with clients globally across North America, Europe, Asia, and Oceania. We prioritize clear communication and reliable project management regardless of time zone.

Q: How does First and Last handle multilingual content?

We implement i18n (internationalization) using Next.js built-in language routing. This allows you to serve your website in multiple languages with proper SEO support for each language (hreflang tags, language-specific sitemaps, etc.).

Q: What domain does First and Last operate under?

Our primary digital presence is at firstlastdev.com (Operational Subsidiary 1). We are part of First and Last Group, a pure holding company encompassing three specialized subsidiaries: First and Last — Custom Web & Interactive Tools Development (firstlastdev.com), First and Last — Marketing Automation (firstlastautomations.com), and First and Last — Business OS Architecture (firstlastsystems.com).

Q: Who owns the website and intellectual property?

You own everything: the code, the designs, the content, the database. We retain no rights and do not reuse your work for other clients. We assign all intellectual property to you upon completion.

Q: Can First and Last build a franchise website with multi-location management?

Yes. This is a signature High-Performance Web Architecture use case. We build centralized sites for franchises with: a main corporate site, individual location pages (auto-populated from a CMS), local SEO optimization per location, a store locator tool, and location-specific contact/hours. Each location gets a /locations/[city] page optimized for local search. This scales your franchise presence without duplicating efforts.

Question 1

Is Grounded AI & Intelligent Support Development suitable for regulated industries?

Accepted Answer

Yes. Grounded AI & Intelligent Support Development is built for compliance. We implement immutable audit logs, role-based access control, and data governance frameworks required by healthcare, finance, and legal sectors. All interactions are logged and traceable.

Question 2

Is First and Last compliant with GDPR and privacy regulations?

Accepted Answer

Yes. We design for privacy-first tracking. We use server-side analytics, implement cookie consent properly, avoid unnecessary data collection, and never collect PII without explicit consent. We can help you achieve GDPR, CCPA, and other compliance requirements.

Question 3

Do I own the source code for Custom Functional Ecosystems applications?

Accepted Answer

Yes. You are the sole owner of the repository, database schema, deployment keys, and all intellectual property. Unlike low-code platforms that lock you in, our Next.js + PostgreSQL architecture is industry-standard and portable. You can migrate to another provider, hire any developer to maintain it, or run it yourself.

Question 4

What legal pages do First and Last implement?

Accepted Answer

We add Privacy Policy, Terms of Service, Cookie Policy, and Accessibility Statement pages. We implement GDPR compliance, CCPA compliance, and cookie consent properly. We embed structured data for legal compliance and transparency.

Question 5

How does First and Last implement edge-first architecture for global performance?

Accepted Answer

Edge-first architecture means your website is served from servers geographically closest to your users. First and Last deploys High-Performance Web Architecture sites to Vercel's global edge network, which automatically caches static content and routes dynamic requests to the nearest data center. Users in Tokyo, London, and Sydney all see <1.5s load times.

Question 6

Where is First and Last located?

Accepted Answer

We're a distributed team with operational headquarters in Southwest Missouri (USA). We work with clients globally across North America, Europe, Asia, and Oceania. We prioritize clear communication and reliable project management regardless of time zone.

Question 7

How does First and Last handle multilingual content?

Accepted Answer

We implement i18n (internationalization) using Next.js built-in language routing. This allows you to serve your website in multiple languages with proper SEO support for each language (hreflang tags, language-specific sitemaps, etc.).

Question 8

What domain does First and Last operate under?

Accepted Answer

Our primary digital presence is at firstlastdev.com (Operational Subsidiary 1). We are part of First and Last Group, a pure holding company encompassing three specialized subsidiaries: First and Last — Custom Web & Interactive Tools Development (firstlastdev.com), First and Last — Marketing Automation (firstlastautomations.com), and First and Last — Business OS Architecture (firstlastsystems.com).

Question 9

Who owns the website and intellectual property?

Accepted Answer

You own everything: the code, the designs, the content, the database. We retain no rights and do not reuse your work for other clients. We assign all intellectual property to you upon completion.

Question 10

Can First and Last build a franchise website with multi-location management?

Accepted Answer

Yes. This is a signature High-Performance Web Architecture use case. We build centralized sites for franchises with: a main corporate site, individual location pages (auto-populated from a CMS), local SEO optimization per location, a store locator tool, and location-specific contact/hours. Each location gets a <domain>/locations/[city] page optimized for local search. This scales your franchise presence without duplicating efforts.

Question 11

Will First and Last sign an NDA?

Accepted Answer

Yes. We sign NDAs for confidential projects and take information security seriously. We can sign mutual NDAs or NDAs favoring your interests.

Question 12

Is my proprietary data used to train public models?

Accepted Answer

Absolutely not. We use zero-retention API configurations. Your data is sent to the LLM provider (OpenAI, Anthropic) only for the split-second required to generate a response, and then it is discarded. It is never stored or used for model training.

Question 13

What does 'you own your data and code' mean?

Accepted Answer

Unlike SaaS platforms, you receive the complete source code repository and full access to your database. You are not locked in. You can migrate to another provider anytime, modify the code for custom features, hire any developer to maintain it, or run it yourself. Your digital infrastructure is your asset.

Question 14

Can't I just use a no-code platform?

Accepted Answer

No-code platforms are great for simple projects or MVP validation. But they don't scale to complex logic, have limited customization, and lock you into their platform. When your business needs custom branding, complex workflows, or integration with legacy systems, no-code hits its ceiling.

Question 15

Do Interactive Logic & Conversion Tools tools slow down my website?

Accepted Answer

No. We build these tools using lightweight React Client Components with zero external plugin dependencies. They load instantly and often achieve better Core Web Vitals than standard images. Tools are embedded as 'Islands of Interactivity' within your High-Performance Web Architecture site.

Question 16

How is First and Last different from traditional marketing agencies?

Accepted Answer

We are not a marketing agency. We are a digital architecture firm. We do not offer social media management, content writing, or advertising services. We engineer the complete digital infrastructure that empowers businesses to own their online presence: high-performance websites, custom software systems, interactive engagement tools, and intelligent AI assistants — all built on strict engineering principles, not marketing trends.

Question 17

What is the typical timeline for a First and Last engagement?

Accepted Answer

Timelines vary by service pillar. High-Performance Web Architecture websites: 8-12 weeks. Custom Functional Ecosystems applications: 10-16 weeks. Interactive Logic & Conversion Tools interactive tools: 4-8 weeks. Grounded AI & Intelligent Support Development AI systems: 6-12 weeks. We invest heavily in the Discovery & Strategy phase to ensure the structure is correct before writing code, preventing costly rebuilds later.

Question 18

What is First and Last's biggest strength?

Accepted Answer

Our ability to integrate multiple service pillars into one cohesive architecture. Most agencies separate concerns (design vs. development vs. marketing). We unify them. A High-Performance Web Architecture website, Custom Functional Ecosystems app, Interactive Logic & Conversion Tools interactive tools, and Grounded AI & Intelligent Support Development AI systems can all live on the same domain with shared authentication and data.

Question 19

What happens after the website launches?

Accepted Answer

We provide 30 days of included post-launch support. After that, we recommend a monthly maintenance plan ($1,500-$3,500/month depending on scope) that covers security updates, performance optimization, and minor feature additions.

Question 20

Can High-Performance Web Architecture websites handle e-commerce?

Accepted Answer

High-Performance Web Architecture is ideal for marketing and product showcase sites. For transactional logic (cart, checkout, inventory), we integrate Stripe, Shopify, or build custom checkout experiences as a Custom Functional Ecosystems (Web Application) module. This separation keeps your marketing site blazingly fast while complex commerce logic operates securely behind it.

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